Australian Deliveries

SpencerLacy offers FREE SHIPPING worldwide on all orders over $150.
All orders within Australia, will be sent using Australia Post’s Regular Registered Parcel Service. This excludes any returns and exchanges.

For all Australian orders less than $150 a flat rate of $10AUD will be charged.

Please allow up to 7 business days to receive your order, depending on what state and/or territory you live in. During sale and peak periods, there may be further delays with your order being processed.

Express Post delivery within Australia is available at an additional cost of $15AUD. Please select this delivery option at checkout. Express Post guarantees next business day delivery for all major centres in Australia, and 2 - 3 business days for some harder to reach rural areas.

Once your order is dispatched, you will receive a shipping confirmation to your email containing your tracking number which will allow you to track the delivery of your parcel via Australia Post.

SpencerLacy dispatches all orders from our head office in Victoria, Monday to Friday. If we receive your order on a Victorian Public Holiday, it will not be processed until the following day.

If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a card which will direct you to a local post office for collection.

International Deliveries

SpencerLacy offers FREE SHIPPING worldwide on all orders over $150.
International orders will be sent using Australia Post’s Registered Post International. This excludes any returns and exchanges.

For all international orders less than $150 a flat rate of $25AUD will be charged.

Please allow an approximate delivery timeframe of 7 – 14 business days, depending on your location. When orders shipped internationally, reach your destination, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Please note: All international orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. Any duty and taxes incurred in the country of destination are the responsibility of the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

Once your order is dispatched, you will receive a shipping confirmation to your email containing your tracking number which will allow you to track the delivery of your parcel via Australia Post.

Pre Orders

To confirm your SpencerLacy Pre Order, full payment is required at checkout.

Please note that the delivery dates of pre-order items are an approximation only. Actual delivery dates may vary. You’ll be notified if any changes to delivery dates occur.
If for any reason your order cannot be fulfilled your payment will be refunded in full.

The total shipping charges for each order will be allocated proportionally to the cost of the items shipped. Please refer to Australian and International shipping conditions above for charges and delivery times. You will receive a shipping confirmation email for all items as they are shipped.

Pre-order items are excluded from promotions.

At SpencerLacy, we want to make sure you are completely satisfied with your purchase.

Returns will be accepted within 10 business days from purchase. Returns after this period will not be accepted. We offer an exchange, credit note or refund on full priced garments if they:

• Are in original purchase condition
• Have not been worn, washed, altered and damaged
• Have all original tags and stickers

Please note that there is no refund on sale garments, unless faulty or incorrectly supplied.
We will happily exchange for you or alternatively offer you a credit note to use at a later date.

Please be aware that during peak periods, there may be a delay in processing returns, we apologise for any inconvenience this causes.

Exchanges are made at the original purchase price.

All returns must follow the SPENCERLACY returns process:

Please contact us at customer.service@spencerlacy.com to request a Return Authorisation Number (RA Number). You must provide your original order number; explain your reason for return and if you require an exchange, credit note or a refund and enclose a reply paid satchel should you wish to exchange the garment.

Return garment(s) to:
SPENCERLACY RETURNS
212 Johnston Street
Collingwood VIC 3066
Australia

All postage costs for returned garments are payable by the customer and will be reimbursed by SpencerLacy only in the case of damaged, faulty or incorrectly supplied orders.

Return shipping must be prepaid and a traceable method to ensure safe and documented delivery. SpencerLacy will not be responsible for missing incoming deliveries.

Please note: This returns policy applies only to garments purchased at SpencerLacy.com. If you have any questions about our in-store – SpencerLacy Style Lab returns policy, please don’t hesitate to contact gertrudestore@spencerlacy.com.

We have high standards in quality control. All garments are checked prior to being dispatched. However, if you do receive faulty garments please notify us within 5 days of receiving your goods.

Faulty garments are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.

Please note that garments which have been damaged as a result of some wear and tear are not considered faulty.

If possible we will repair or replace faulty items; otherwise a full refund will be provided.

This terms and conditions policy provides general information about SPENCERLACY, along with the products and services we offer. We reserve the right to change or delete any of the content on this website without prior notice.

SPENCERLACY and its affiliates will not be liable to you or any third party for any form of damage which allegedly arises out of your access to or inability to access this website including: alleged viruses, the way you use or rely on any information contained within this website regardless of the nature of the claim.

Our terms and conditions policy can be viewed from any shopping page within the SPENCERLACY online store.

At SPENCERLACY, we're good at keeping secrets. And that's why you can trust us 100% with your privacy. We'd like to reassure you that we won't sell our mailing list/database or reveal your personal information to any other person or company. What's more, you can view and correct your personal information any time you wish. SPENCERLACY takes your privacy very seriously and we store your information using the latest, most reliable electronic security systems.

When you shop online with us, you will automatically become a member of SPENCERLACY.com which means we will contact you from time to time with exclusive SPENCERLACY offers and to tell you about upcoming sales. Rather we didn't? Please let us know and we'll be sure to remove your name from the SPENCERLACY database.

Do you have a query about your privacy and personal information?
Please contact usand we'll answer it promptly

SpencerLacy together with its parent company Mission Brown Australia, is committed to protecting your personal privacy. We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used. We also understand that suppling personal information is an act of trust and we take that very seriously.

This Privacy Policy is intended to embody the industry best practice and comply fully with the Privacy Act 1988 (Cth). If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Policy, please contact us at customer.service@spencerlacy.com.

At SpencerLacy.com, we may collect personal information about you, such as your name, age, email address, address and contact telephone number.

When you subscribe as a member to SpencerLacy, you may be notified of our e-boutique and in-store events as well as special offers and competitions that may be of interest to you. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide you with a better service experience. The information we collect through www.spencerlacy.com helps us better understand the products and services most helpful to you.

If you have purchased products from Calibre we may hold your contact details as well as details of the products that we provide to you. Those details are primarily used to send you information about relevant products, latest developments and forthcoming events.

If we have collected your details from an enquiry you have made, we will hold your contact details and details of information that we send to you. The Personal Information we hold is used to communicate with you on the topics you have indicated an interest in or that we believe that you may be interested in.

Your Personal Information and the information which SpencerLacy gathers is used by SpencerLacy for the express purpose for which it was collected. We do not provide Personal Information to other companies except where they are subcontractors or suppliers directly involved in the delivery or sale of a product. Occasionally we may collect Personal Information from you in the course of conducting promotions or competitions and such promotions or competitions may be conducted jointly with third parties who might have access to your Personal Information. In such circumstances the terms and conditions of such promotions or competitions (jointly held or otherwise) will clearly state the intentions of the recipient(s) of your Personal Information. Otherwise, we do not provide your Personal Information to third parties to use for their own marketing purposes

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging in to your account and updating your details.

If you decide that you don’t want to be subscribed to www.spencerlacy.com any longer, simply email unsubscribe to customer.service@spencerlacy.com to stop receiving updates.

SpencerLacy reserves the right to change this privacy policy at its discretion. If we decide to change our privacy policy we will post those changes on our website. We encourage you to visit the site frequently to stay informed and up to date.

Unless otherwise indicated, copyright in the information on this web site is owned by SpencerLacy.com . All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by SpencerLacy.com.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.

SpencerLacy (/customercare/www.spencerlacy.com) use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active.

You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read https:// rather than just http://. It is important for you to protect against unauthorized access to your password and your computer.

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our websites, evaluate the effectiveness of advertising and track usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

These terms and conditions apply to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

In these terms and conditions, the expressions "we", "us" and "our" are a reference to Mission Brown Australia Pty Ltd (ABN 12 111 287 328) trading as "SpencerLacy" of 212 Johnston Street, Collingwood VIC 3066.

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to keep yourself apprised of these terms and conditions as they may change from time to time.

This website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the website is for general information purposes only and does not constitute advice.

We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice without incurring any liability.

This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.

Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.

You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.

All copyright featured or displayed on the website is owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorized to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.

Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.

Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.

All of our trademarks, service marks and trade names used herein (including but not limited to the word mark "SpencerLacy") are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.

The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deeplinks between the website and any other internet website, is prohibited without our express written consent.

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website.

We undertake to comply with the terms of our privacy policy, which is provided on this website. By using this website, you acknowledge that you have read our privacy policy.

These terms and conditions are governed by the laws in force in Victoria and the Commonwealth of Australia.